Delivery Information

ORDERS PLACED WITH AN INCORRECT DELIVERY METHOD WILL BE CANCELLED AND REFUNDED.

FREE STANDARD DELIVERY WITH IN 3/4 WORKING DAYS BASED ON FULL PALLETS – Available to all UK postcodes excluding postcodes in the two exclusion zones listed below.

EXCLUSION ZONE 1 – £110.00 per crate for delivery to postcodes: AB, DD, FK (8-9 & 11-21), IV, KW, KY6+, PA, PH, TR.

EXCLUSION ZONE 2 – £80.00 per crate for delivery to postcodes: DT, TA, EX, TQ, PL, SA, LD, LL, SY (10-11 & 15-25), DG, TD, KA, ML, EH, G, KY (1-5).

PLEASE ESNURE SOMEONE IS AVAILABLE TO SIGN FOR THE DELIVERY, OTHERWISE YOU WILL BE LIABLE FOR A £30 PER PACK RE-DELIVERY CHARGE IF THE GOODS ARE UNABLE TO BE LEFT. DELIVERIES ARE MADE USING AN 18 TONNE LORRY WITH TAIL LIFT. THIS REQUIRES A FLAT SOLID CONCRETE OR TARMAC SURFACE. DELIVERIES ARE MADE TO KERBSIDE ONLY, ALTHOUGH THE DRIVERS WILL USUALLY ATTEMPT TO PLACE ON THE DRIVEWAY IF POSSIBLE. WE CANNOT DELIVER ONTO A SLOPE. FLAT GRAVEL DRIVEWAYS WOULD REQUIRE SHEETS OF PLYWOOD FOR THE WHEELS OF THE MANUAL PALLET TRUCK TO ROLL ON. 

WHILST EVERY EFFORT IS MADE FOR YOUR DELIVERY TO ARRIVE ON THE SPECIFIED DAY, WE CANNOT ALWAYS GUARANTEE THIS, AS WE USE A THIRD PARTY PALLET NETWORK FOR OUR DELIVERIES. WE ADVISE ALLOWING AN ADDITIONAL DAY FROM THE DELIVERY DATE SPECIFIED. WE CANNOT BE HELD RESPONSIBLE FOR MATTERS BEYOND OUR CONTROL THAT RESULTS IN YOUR PRODUCTS NOT ARRIVING ON THE PROPOSED DAY. PLEASE DO NOT BOOK IN ANY CONTRACTORS OR HIRE EQUIPMENT FOR THE DAY OF DELIVERY IN CASE OF A DELAYED DELIVERY.

PN GROUP SOUTH EAST LTD. WILL BE IN NO WAY LIABLE TO YOU FOR ANY LOSS, DAMAGE OR EXPENSES, EITHER INDIRECT OR CONSEQUENTIAL, RESULTING OUT OF THE ABOVE SITUATIONS OR FROM THE USE OF PRODUCTS PURCHASED BY YOU ON PN GROUP SOUTH EAST L